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 FAQs Below are some of the most Frequently Asked Questions received by Patient Traffic –– and our Frequently Provided Answers.
ANSWERS Q. Who needs a Patient Traffic Simple Chart Personal Health Record (PHR)? A. Everyone! Through your Simple Chart (PHR), you have access to the pieces of your complete medical records, which are usually only available to you by your various physician’s office. There may be a time when your Simple Chart is the only thing providers will have to let them know of important conditions in the case of emergency. You, your children, and your parents can enjoy peace of mind knowing that important medical information is available when it’s needed most. For less urgent occasions, such as seeing a specialist or just having access to routine school or immunization forms, you’ll appreciate the convenience of having all of that at your fingertips, just a few clicks away. Q. Are my medical records secure with Patient Traffic’s Simple Chart (PHR)? A. Your Simple Chart (PHR) is stored in a secure server, just like the paper records are at a physician’s office. It is accessible only over a government-approved encrypted communications link and requires a user name and password. Also Patient Traffic is a HIPPA Certified health company, so not only are your medical records secure over the Internet, they are also secure within its use amongst Patient Traffic and your physician, diagnostic center, and pharmacy. Q. I am healthy. What is the benefit of me getting an updated Blood Work? A. Knowledge of your blood's chemistry is your best defense against degenerative disease. A simple blood test such as our Comprehensive Wellness Profile can indicate what is happening long before any symptoms of disease occur. Similar to a warning indicator on your automobile, your blood profile is one of the best warning indicators now known to medicine. When blood tests reveal abnormalities, it is urgent to reverse the warnings as quickly as possible to avert the danger of degenerative disease. Even a test result that is normal is useful: not only does it help to rule out potential problems; it establishes a baseline of normal ranges against which future tests can be monitored. When you understand these tests and the role blood plays in your body, you can keep your test values within normal ranges through diet, exercise, and proper nutrition. When you visit your physician, a history of laboratory reports that you have kept can often provide the clue to a proper diagnosis. Q. Can I take the results of my Blood Work to my doctor for a diagnosis? A. Yes. The tests that you order are the same medically accepted lab tests ordered by physicians, and your doctor will be able to discuss them with you. Your doctor will use these results in conjunction with your history and may even decide to order additional tests to confirm the results of any abnormalities. Q. What is the biggest benefit of Patient Traffic’s Tele Medicine Service? A. Unlike informational-based services and Nurse Lines, Patient Traffic’s Tele Medicine has a prior relationship with the member/patient. Therefore, Tele Med physicians actually diagnose your illness, recommend a therapy, and if appropriate, prescribe medication. Patient Traffic’s Tele Med Service has been able to satisfactorily resolve over 90% of the calls for medical care. Q. Do I have to leave work to see the Doctor? A. No. The doctor comes to you via the telephone 24 hours a day, 7 days a week, 365 days a year. Q. Does the Doctor review my medical history before performing a consult? A. Yes. The medical history disclosure is stored in Patient Traffic’s HIPAA compliant, encrypted central server. Before calling the patient, the doctor reviews the medical history with specific focus on chronic illnesses, current medications, allergies and any changes in the patient’s medical condition since the last contact. Q. How quickly can I speak with a doctor? A. In all cases, a physician will call you back within 3 hours. When you call, our Call Center Representative will request your medical consult with a Tele Med physician currently on call. Our average call back time is less than 30 minutes, but all calls will be answered within 3 hours –– or the consult is FREE. |
